Return & Exchange

Return Policy: Orders are eligible for return only when an incorrect or defective product has been delivered.

Exchange Policy: In case you have ordered the wrong size you can request for size change within 24 hours of accepting the order by either emailing on [email protected] or sending a message on WhatsApp on 9999777835. We do not have a reverse pickup facility, so you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. Customized orders and Merchanside do not have any exchange facility. We can only exchange only one item because of size issue and exchange is allowed only once.

You can courier the product(s) to the address mentioned below after you have informed us

Gyawun Media Private Limited
Bul Bul Bagh Barzulla,
Srinagar, Kashmir

Contact No: 9999777835

Once we have received the products and our internal quality check has been carried out, we will dispatch new size as requested.

International orders are not eligible for return/ exchange unless an incorrect product has been delivered.

If you have received a defective product, send us images at [email protected] or WhatsApp on 9999777835 and we will get back to you.