Return & Exchange

Return Policy: Orders are eligible for return only when an incorrect or defective product has been delivered. Please inform us within 24 hours of receiving the product by sharing photos of any defect or incorrect product on WhatsApp at +91-9999777835. Any claims after 24 hours of delivery won’t be accepted.

Exchange Policy: In case you have ordered the wrong size for apparel you can request for size change within 24 hours of accepting the order by either emailing to [email protected] or sending a message on WhatsApp to +91-9999777835. Exchange is chargeable at Rs. 70 per item. Or you can ship the product(s) back to us yourself. Please pack the items securely to prevent any loss or damage during transit. Exchange is allowed only for Pheran’s and Kurta’s. Customized orders and merchandise do not have any exchange facility. We can exchange only one item for size issue and exchange is allowed only once.

You can courier the product(s) to the address mentioned below after you have informed us

Gyawun Media Private Limited
Bul Bul Bagh, Barzulla,
Srinagar, Kashmir

Contact No: +91-9999777835

Once we receive the returned product(s) at our warehouse and our internal quality check has been carried out then, we will dispatch the new product/size as requested by customer.

International orders are not eligible for return/exchange unless an incorrect product has been delivered.

If you have received a defective product, send us images at [email protected] or WhatsApp to +91-9999777835 and we will get back to you.

Note: COD is not available for exchange orders.